Shipping:
Shipping policy can change at anytime due to third party companies shipping. Our standard shipping times are 7-20 days however this can change at anytime. We cannot guarantee shipments to be on time due to ienjoy now using third party companies to ship (Canada post, Fedex, UPS etc.)
Some areas are excluded from our free shipping policy. Free shipping is eligible for orders shipping in Canada & USA, except for rural and remote rural postal codes that do not qualify for free shipping.
Unfortunately, we are unable to offer our free shipping to select remote areas due to the higher cost of shipping. If you are placing an order to be shipped to one of the remote locations, our customer service team will reach out to you to find a solution. Thank you for your understanding.
Returns can be accepted within 30 days of delivery. We won’t accept after this.
All product(s) must be returned in their original packaging and never been used or installed. All returned or exchanged product(s) must be in resalable condition (unassembled), including all the original packaging, instructions, and hardware. For larger products and appliances, you will need to keep the pallet to return the product. If a product is used or installed, or does not have the box and pallet, it cannot be returned.
All returns are subject to a restocking fee. These fees are dependent on the brand you purchase.
How do I request a return?
To contact us to initiate a return, you must send an email to info@ienjoynow.com within 30 days of delivery. Please include your order number, a photo of the item(s), the date your order was delivered, and why you wish to return or exchange your order.
Your request will be reviewed by our team. We will look into the return shipping options and send you an email quoting you the return shipping costs if applicable.
You will then have 5 days to review and respond to the email to confirm you accept the return shipping costs. If we do not receive a response within 5 business days your order will be closed as delivered.
How long does it take to receive my order?
For small items you can expect to be shipped between 3 to 5 business days.
For larger items, you can expect 7 to 15 business days.
Curbside delivery:
All purchases comes with a free curb side delivery which is a delivery to your property, but not inside your home, kitchen or garage. Please read carefully on each product page if it’s this kind of delivery.
White glove in-home delivery *This offer is only applicable on FORNO brand*:
The courier will bring your order into your home and open the box to inspect and check for damages. Please note, this does not include installation or haul away.
This policy supersedes any verbal communication between iENJOY NOW and the customer. Any amendments to this agreement must be made in writing and be clearly indicated as amendments to this specific agreement.